VBella’s Beauty Spa – Spa Policies

At VBella’s Beauty Spa, we are committed to providing professional services in a safe, relaxing, and respectful environment. To ensure a positive experience for all our clients, we ask that you read and follow the policies below.

By booking an appointment, purchasing a service, or purchasing a package, the client confirms that they have read, understood, and agreed to all spa policies.

📌 Appointments and Deposits

A non-refundable $30 deposit is required to reserve an appointment. The deposit will be applied toward the total cost of the service on the day of your appointment.

Deposit payment methods:

Zelle: 📲 631-748-7370

VBella’s Beauty Spa CORP

Credit card or cash payments made directly at the spa

⏰ Punctuality

Please arrive 5 to 10 minutes before your scheduled appointment.

If you arrive late, your service may be shortened without a price adjustment.

If you arrive 15 minutes or more late, your appointment may be automatically canceled, and your deposit will be forfeited.

❌ Cancellations and Rescheduling

Appointments must be canceled or rescheduled at least 24 hours in advance.

Late cancellations or no-shows will result in the loss of the deposit.

If the appointment is canceled within the required timeframe, the deposit may remain valid for up to one month.

Only one rescheduling request is permitted per appointment.

A second cancellation or no-show will require a new deposit.

💆 Package Policy

All packages are:

Non-refundable

Non-transferable

For the exclusive use of the original client

If the client chooses not to continue the treatment, the remaining balance may be applied toward another spa service. The client must pay any price difference, if applicable.

⏳ Package Expiration

All packages must be completed within a maximum of five months, or 150 days, from the date of the first session.

After this period, any unused sessions will be canceled without a refund.

⚠️ Health Conditions

If a client is pregnant or has a medical condition, they must provide an official medical certificate containing:

The client’s name

The date

A medical recommendation to suspend the treatment

No exceptions will be made without this documentation.

No refunds will be issued.

The remaining balance may be applied toward other services that are considered safe for the client.

📋 Post-Treatment Instructions

Clients must follow all recommendations provided by the specialist, including instructions related to:

Skincare

Hydration

Nutrition

Physical activity

Use of recommended products

Following these instructions is essential to achieving optimal results.

⚖️ Responsibility for Results

Treatment results depend on:

50% of the work performed by the spa

50% of the client’s commitment

Failure to follow the recommended instructions may affect the results, and the spa will not be held responsible.

👨‍👩‍👧 Guests and Children

Guests without an appointment are not permitted.

Children who are not receiving a service are not permitted.

Children must remain under the supervision of another responsible adult.

Failure to follow this policy may result in the cancellation of the service.

🧾 Damage to Equipment or Facilities

The client will be responsible for any damage caused to the spa’s equipment or facilities, including damage caused by their guests or children.

The client must pay the full cost of the damage before leaving the premises.

📵 Cell Phone Use

Loud phone calls and video calls are not permitted.

Clients are encouraged not to use their cell phones during treatments.

🎒 Personal Belongings

The spa provides a designated area for personal belongings; however:

Clients are responsible for their personal items.

The spa is not responsible for lost, stolen, or forgotten belongings.

🐾 Pets

Pets are not permitted inside the spa for health, hygiene, and safety reasons.

🛍️ Product Sales

All product sales are final.

Returns and refunds are not permitted.

🎁 Gift Cards

Gift cards are:

Non-refundable

Not redeemable for cash

Valid for one month

Required to be presented in physical or digital form

📌 CONDUCT, SAFETY, AND SERVICE CANCELLATION POLICY

At VBella’s Beauty Spa, we are committed to maintaining a safe, professional, and trustworthy environment.

1. Conduct and Safety on the Premises

Clients must behave respectfully at all times.

VBella’s Beauty Spa reserves the right to refuse service or require any individual to leave the premises.

Any inappropriate or suspicious behavior, or any conduct that threatens the safety of the staff, clients, or premises, may result in:

Immediate suspension of the service

Cancellation of the client’s package without prior notice

Restrictions on future appointments

2. Spa Products, Equipment, and Property

All products, equipment, supplies, and materials are the property of VBella’s Beauty Spa.

The following actions are strictly prohibited:

Removing products without authorization

Concealing products, supplies, or materials

Handling or operating equipment without permission

Failure to comply may result in:

Immediate cancellation of the service

Cancellation of the client’s package

Administrative or legal action

3. Cancellation of Services by the Spa

The spa may cancel a service or package due to:

Violation of spa policies

Inappropriate behavior

A risk to the staff, clients, or business

Loss of trust

4. Payments and Packages

Packages are prepaid and non-refundable.

In the event of a policy violation:

The spa may cancel the entire package.

No refunds will be issued.

A non-transferable spa credit may be provided at the spa’s sole discretion.

5. Security Cameras and Monitoring

The spa uses security cameras to protect its staff, clients, property, and assets.

Recordings may be used for internal security purposes and to investigate or verify incidents.

6. Acceptance of Policies

By booking an appointment or making a payment, the client confirms that they have read, understood, and agreed to all VBella’s Beauty Spa policies.